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Frequently Asked Questions
Yes. Authenticity is fundamental to what we do. Every watch is examined and researched before being offered for sale.
Vintage watches can have complicated histories. Parts may have been replaced during servicing, dials may have been restored, and straps, buckles or other components can change over decades of ownership. When we identify a later replacement, restoration or customization, we disclose it in the individual watch description.
You can read more about our approach under Preparation.
Our watches range from modern pieces showing very little wear to vintage watches that have lived many decades. We don't expect an older watch to look new, nor do we necessarily want it to.
We make every effort to describe notable wear, patina, restoration, replacement components or other characteristics that we identify. Our photographs and videos are of the actual watch being offered and form an important part of its presentation and condition.
Please review the photographs and description carefully, and feel free to contact us if you'd like additional information before purchasing.
It depends on the watch.
We work with an independent watchmaker, and the attention a watch receives is based on its individual needs. This may range from inspection and testing to adjustment, regulation or a more extensive service. Quartz watches are tested and always receive a fresh battery.
When significant service history or work performed by us is known, we include that information in the individual listing. You can read more about our process under Preparation.
Unless specifically stated otherwise, no vintage watch should be assumed to be waterproof or water-resistant.
Even when a watch was originally designed for water resistance, seals, crowns, crystals and cases age over time. We recommend keeping vintage watches away from water unless current water-resistance testing has been specifically documented.
Bank wire transfer is our standard payment method. PayPal invoices may be offered on a case-by-case basis, subject to transaction approval and additional verification requirements, which may include proof of identity.
Depending on eligibility and availability, PayPal may offer payment by major credit or debit cards, including Visa, Mastercard, and American Express, or supported digital wallets.
Customers who prefer purchasing through a marketplace may also request to complete their purchase through our eBay or Chrono24 stores, subject to listing availability and applicable marketplace terms and pricing.
Please contact us to discuss alternative payment arrangements.
Our watches are vintage and pre-owned pieces, and we generally do not accept returns unless a watch is not running as represented at the time of sale.
Please review all photographs, videos, measurements and descriptions carefully before purchasing. We're always happy to answer questions or provide additional information beforehand.
Full terms can be found in our Return Policy.
Watches are carefully packed and shipped with tracking and insurance. A signature is required upon delivery for every watch shipment.
The buyer is responsible for providing a complete and accurate shipping address. PayPal orders will only be shipped to the shipping address associated with the PayPal transaction. Please confirm that your PayPal shipping address is correct before completing payment.
Delivery estimates are estimates only. Carrier delays, weather, customs processing and other circumstances outside our control may affect delivery times.
If you have a particular delivery concern, please contact us before purchasing.
Yes, we can ship to many international destinations.
International buyers are responsible for any customs duties, import taxes, brokerage fees or other charges imposed by their country. These charges are not included in the purchase price unless specifically stated otherwise.
Because shipping restrictions and requirements vary by destination and watch, please contact us if you have questions about an international order.
Fabsuisse is an online-based business and does not operate a traditional retail storefront.
We're always happy to answer questions, provide additional information or discuss a watch with you before purchase.
Absolutely. If there's a detail you'd like to see more clearly, a measurement you need, or something about the watch you'd like us to clarify, please contact us.
Every watch on Fabsuisse is photographed and filmed by us, and we're happy to take another look at the watch in hand when possible.
Yes, selectively.
If you have a watch you think may be a good fit for Fabsuisse, please visit Sourcing for more information about what interests us and how our evaluation process works.
Explore About Us, Our Sourcing, Preparation, and Presentation to learn more about Fabsuisse.